Culture of round.
Culture of round.
Olga Kazakova.
Buying round, be as much as possible captious. Do not distract
On advertising pictures. Demand the most detailed description in the contract
All conditions of rest.
The basic questions which should interest you at
The contract conclusion, are: exact terms of a trip; a class of hotel,
Place of its arrangement (city centre or suburb, on resorts - in
Distance from the sea or on the coast); type of number, which to you
It will be given; a food (board, a half board or a breakfast);
Paid and free services; the insurance; quantity of excursions,
Switched on in round; whether there is at hotel own beach or it is necessary
To use paid city (if it is a question of resorts); is
Whether pool (if a little, how much).
All these points should be assured documentary, because
At proceeding any links to oral promises
Firms to consideration are not accepted. If the contract offered
Tourist agency, you will not arrange, you have the right to demand drawing up
The new contract. If to you in it have given up, reserve round in another
The companies. In the contract should be specified, what responsibility
The client if at the last minute will refuse services bears
Firms. Therefore attentively look, for how much days prior to the beginning
Trips you have the right to refuse it and to count
Return of all paid sum, and since what moment come into force
Penal sanctions.
Infringements of the rights of the consumer of tourist services are diverse. At
Large tour agencies of infringement happen much less often, than at
Little-known, but nevertheless...
The first danger can already trap you at the airport,
Especially if you fly a charter flight. If tour agency in time
Has not paid airline, flight can be detained on days-two
Or in general it is excellent. In this case it is necessary to take in administration
The airport the inquiry that flight has not taken place in the promised terms.
Flight cancellation - force-majeur circumstance, however as
You conclude the contract not with airline, and with tour agency, not yours,
And its business to collect the penalty from the unfair partner.
To you under the Russian Law "About protection of the rights of consumers"
The tour agency is obliged to pay the penalty at a rate of 3 % from cost
Round for each delayed day.
Already having arrived in other country, you can find out, that hotel
Mismatches "zvezdnosti", specified in the contract. To begin with
Try to demand transfer in other hotel on a place at
The representative of firm. If to you have given up, prepare for struggle.
Extract the inquiry on a hotel class (its advertising will approach
The prospectus) and documents that you is valid in this hotel
Lived (any bills will approach: telephone, restaurant, for
Using a minibar etc.). To prove, that the hotel was from
Hands it is bad, make photos of number or public places
Hotels. For a persuasiveness dense forest print them on a place and,
Having named on the back date, ask the manager of hotel
To undersign and set the seal. If hotel to you categorically not
Has approached also you have decided to get over in another, necessarily take in
The first the inquiry confirming your refusal of it, and in the second -
The bill for residing. In the second hotel do not forget to take the inquiry about
The volume, that it corresponds "zvezdnosti", fixed in
The contract with tour agency. Remember: even if one is not observed all
Contract point, you have the right to demand indemnification for
The spoilt rest.
//* an information Source: the Samara review, 3.04.00
//* Reg. Nom. - 1100400002.28-------------------------------------------
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